But don't be surprised if there is no answer in this thread for a few months. Stored Value is valid on all SmarTrip Regional Transit Partners but fares and passes may vary. However, the law is grey around gift cards. Nuestros Hoteles. DASH riders seeking a refund or having other concerns about their SmarTrip card will need to use a differnt process beginning Monday. I doubt that you will get many, if any, responses from people who have actually gone through the process because: 1) once visitors leave DC, they are less likely to monitor this forum and 2) most people who know they are leaving the area try to use up (or almost use up) the balances on their SmarTrip cards. You may also use one you presently own or purchase one directly from a Metro station or the WMATA website. Back To Top. It allows your employer to provide transit benefits through WMATA’s SmartBenefits® program. Learn More, If a mobile device with SmarTrip was lost or stolen, SmarTrip can be restored or temporarily suspended. If the user provides that information to third parties without prior notice to Smartrip, we will not be liable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. For additional questions contact customer service at. SmarTrip card sales --mostly inauguration versions -- are also taking off on eBay. Stored Value is an amount of money stored on your card that can be used to pay for fare. I am simply seeking useful information...not looking for unwanted commentary. An unregistered card can also be added through the SmarTrip app. From the Q&A part of the Smartrip page: "If you live outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your smart card. Holiday Inn Washington DC - Central / White House, Holiday Inn Washington Capitol - Natl Mall. For more information, click here . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101103683', '');}, 'log_autolink_impression');Baltimore or DC area, you may be eligible to request a refund of the value on your smart card. Please anticipate at least 5 business days for order delivery. To complete the transfer, your new card must be used at a Metrorail station you have traveled through in the previous 21 days. Learn More. Having said all that, I will say that my experience trying to get a refund for a defective SmarTrip card (as a local) was time-consuming and annoying. This post has been removed at the author's request. To load it to your card, use your card within the Metrorail or Metrobus system or tap it to a fare vending machine. SmarTrip & SmartBenefits. Wmata.custhelp.com/app/home/. What is the time frame for a balance transfer to process? He gave me the option of sending the dead card in for a refund of the amount left. Thank you for taking the time to reply with your experience. Metrorail: Tap your SmarTrip on the reader with the SmartTrip logo at the rail station fare gate when entering and exiting. Metro says it will refund for delayed travel for almost any reason, except bad weather, previously announced track work, and other extraordinary circumstances such as a region-wide blackout. valonic RFID Blocking Sleeves | 6-Pack | Sturdy Clear Plastic | Credit Card Protector | Protection for Debit Card, Passport and Metro Card . And to do it, you'd have to mail them the card by post, think of how much that will cost you. Yes, there is no limit to the number of cards you can associate with your account. I bought Stored Value or a pass online – why is it not showing at the faregate? Smartrip cards are ISO-14443 Type A conforming cards, operating at 13.56 MHz (RFID HD). No. Simply call 1-888-SmarTrip (762-7874) and we will refund the balance remaining on your card, minus a minimal card replacement fee if applicable. Can I get the value off it? There is a $2 replacement fee if a replacement card is requested. Please contact SmarTrip Customer Service at 1-888-762-7874 to discuss. WMATA and Fairfax Connector announced their buses will be taking fares again starting today. Er is nog keuze of je credit card of debit card of cash wilt betalen en als je de betaling hebt gedaan houd je de Smartrip weer tegen dat rondje aan en voila, geld erbij. Smithsonian? Metro board members is considering a plan to offer refunds if your Metro trip takes too long. If you loaded too much money on your SmarTrip card, you can request a refund through the WMATA Customer Service. BEFORE YOU POST A HOTEL REQUEST, PLEASE READ THIS CAREFULLY! Can anyone who has gone through this process and received a refund please report back on the steps/time involved? lost … You can also fax a note with the SmarTrip® card serial number, your name, address, and email address to 202-962-1035 or mail the same information to:SmarTrip Regional Customer Service CenterPO Box 220568Chantilly, VA 20153 Why not send a note for clarification of the refund procedure? After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. SmarTrip in Apple Wallet can be used with iPhone or Apple Watch –. What passes can be loaded on my SmarTrip? any Metro retail outlet or commuter store, or the Metro Center Sales Office, It can be used seamlessly across Metrorail, Metrobus, and Regional Transit Partner buses –, SmarTrip allows access to convenient account management, secure purchases, balance protection, Auto Reload, and Mobile Pay, and even has a. It’s safer and faster than paying with cash on the bus. Please anticipate at least 5 business days for order delivery. On the rails, the program is automated: If a trip takes 15 minutes or longer than the expected travel time range, measured from when the rider taps in and out with the Smartrip card… Alternatively, customers have the 'chargeback' option on credit and debit cards. Learn More. So now I wait for a new card containing my commute money for the last 2 weeks, minus five dollars for the issuance of the new card. After you’re done you just tap your SmarTrip card against that target again to complete the transaction. A SmarTrip purchased in or transferred directly to Apple Wallet can be registered through the SmarTrip app. Best ... Metro Card Pouch Protect Case (Very Slim and Light) Sleeve Bag (Black) 4.5 out of 5 stars 142. Hotel housekeepers do not need your empty, extra SmarTrip cards as I'm sure they all have one of their own. Check with your HR Administrator to see if this option is available. Best of all, it saves you money! As long as you are within the Metrorail system you only need to tap upon entering and exiting. Metrobus & Regional Transit Partner buses: Tap your SmarTrip on the reader of the bus farebox when entering. Call 1-888-SMARTRIP (1-888-762-7874) to report your card lost or stolen. However, I can't find any information on how exactly this works. Funds on the card do not expire and can be used at any time. I suspect that WMATA have never established a good system to handle refunds. If you transfer outside of the Metrorail system, to Metrobus or another transit agency, you will be required to tap your card. DASH customers are now required to contact the Regional Customer Service Center (RCSC) at (888) 762-7874 or email smartrip@wmata.com with any SmarTrip card concerns (i.e. I don't think that tourists are "trivially" loading their SmarTrip cards. Learn more about using plastic SmarTrip® cards ⇾ Mobile Pay - hold your mobile device above the reader at a rail fare gate, … The “SmarTrip Refund” Process will be change effective July 16, 2012. You must contact SmarTrip customer support to discuss. Living in today’s society, if we have a grievance with a consumer product, we just take it back to the purchase location for a refund. Purchase Online It's easy to buy a SmarTrip® Card. What are the benefits of registering a SmarTrip? 888.SMARTRIP (M—F, 7 am—8 pm), Washington Metropolitan Area Transit Authority. They can transfer up to 1,000 ¥ to your card. Register your SmarTrip card; Create an account with WMATA or contact CommuterDirect.com. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. Called SmarTrip, this card contains a special computer chip. SmarTrip® is a convenient way to pay transit fares using a rechargeable plastic farecard with an embedded computer chip. Cart All. Writing a refund letter can be tricky, but it is a task that all should know how to do. See free and half-fare ride times and fares. While WMATA says to return the card to their office in Chinatown, I’m curious whether they notify registered Smart Trip card users of their card being found and whether anyone has successfully received their card from WMATA after losing their card. Starting Tuesday commuters can now pay for their Metro SmarTrip bus or train fare using their iPhone. SmartBenefits is a fee-free way for employers to allow employees to commute tax-free in DC, Northern Virginia, and Southern Maryland. Metro would only refund about half of those riders under the proposed program, because the other half had not registered their SmarTrip cards before the delayed trips. Allow for cost savings when transferring between Metro and Metrobus, or bus to bus. DITCH THE VALET: Affordable Parking Options for under $10/nt, How to Request a White House Tour as a Foreign Visitor - 2019, Romantic Boutique Hotels in Washington DC, Hotels near National Air and Space Museum, Hotels near Smithsonian National Museum of Natural History, Hotels near United States Holocaust Memorial Museum, Hotels near National World War II Memorial. It's easy to get started with SmarTrip— here are the ways to get started today: CUSTOMER SUPPORT: SMARTRIP & SMARTBENEFITS We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price. About the Adult Learner Transit Subsidy Program What is the Adult Learner Transit Subsidy program and how does it work? The remaining balance, from the time the card is reported as lost or stolen, may be transferred to a new SmarTrip® for the cost of a new card. SmarTrip cards must be registered in order to receive SmartBenefits (the employer-provided commuter benefit) or to have value from a lost, stolen, or damaged card transferred to a new card. Pre-Sales will ship 4-6 weeks from date of purchase. I do value my time, thus asking this question ahead of time. Unless a pass is purchased, the fare will be deducted from Stored Value each time a ride is taken. Many employers around the region are saying they will not refund unused pretax transit benefits to employees under the new SmartBenefits system. Here are the Web pages about the fares and the SmarTrip Card: Fare value is stored on the card, and fares are automatically deducted each time you ride. All smart card purchases are final. Riders will board buses through the front door and will pay their fare at the fare box using a SmarTrip card, exact change or the SmarTrip app downloaded on an iPhone. The Stored Value (max. SmarTrip cards are distributed at Faculty & Staff Service Center (FSSC) or in Payroll Services at Research Place on the VSTC. I forgot to load my online purchase within 30 days. Fares vary based on transit type, ride length, and time of day. A recent Washington Post article found that 0.3 percent of all trips would qualify for refunds. Where can I go for additional support related to my SmarTrip? It's easy as a tourist to "guestimate" a wrong amount, or put too high an amount simply to cover one's bases and/or because they aren't familiar with the system. 5) After you ride a bus (or many buses), you can then get a small discount when using the SmarTrip card on the train. For purchases, Section 75 of the Consumer Credit Act 1974 states your credit card company must refund all purchases between £100 and £30,000 if you don't get the service or item you paid for. more. What is a Reduced Fare SmarTrip Photo ID Card? Please contact SmarTrip Customer Service at 1-888-762-7874 to discuss. Looking for experiences/info/tips from those who have gone through the process. Account & Lists Account Returns & Orders. Proper Metrorail Etiquette---What should I know before using Metrorail? This is a lot like BART if you have been to the Bay Area. Your order will typically be shipped the next business day via USPS first class mail. Subscribe to our newsletter and receive the best offers and the latest news How to buy Senior SmarTrip® cards. From the Q&A part of the Smartrip page: "If you live outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your smart card. Smartrip will ensure the security of your key, however, the user of smartrip.travel will be responsible for keeping his account information (username and password) secret. Once the edit period has expired, authors may update their posts by removing and reposting them. If you live outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your SmarTrip Card. Photo by PoPville flickr user m01229 “Dear PoPville, I found a Smart Trip card today between Portals I and the Mandarin Oriental Hotel. What should I do? Some of the cards are selling for $20, with no mention of how much value is left on them. SmarTrip Card Cancellation. If you have not yet visited the area, I recommend you keep a low balance on your SmarTrip card so that you are left with little, if anything, on your card upon your departure. The user can also register by logging into his Facebook account. ART Buses Resume Fare Collection and Front Door Boarding on January 3: All Arlington Transit - ART buses will resume front door boarding and fare collection starting on Sunday, January 3, 2021. Open the SmarTrip app or Apple Wallet on a mobile device. Easy. It's worth trying under Section 75, but there are no guarantees. This information comes from WMATA.com.The most efficient way to register your card is to add it to your WMATA online account. Hotel housekeepers do not need your empty, extra SmarTrip cards as I'm sure they all have one of their own. If you do not remember your current password: Please note: If your SmarTrip has not been used in over a year the remaining balance will not appear on your account but can be checked at a Fare Vending Machine. FREE Shipping on orders over $25 shipped by Amazon. Answer 1 of 8: How long is the dollar value on the metro card good for? A fee may apply. About the Adult Learner Transit Subsidy Program What is the Adult Learner Transit Subsidy program and how does it work? That account then is used to receive and manage your benefits each month. This is the version of our website addressed to speakers of English in the United States. Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. There is a comment form on the Metro website. Why would you put so much more on the card than you could possibly use, anyway. When registered if your card is lost, damaged or stolen the balance on your card is protected. To read more about editing your posts, please follow this link: http://www.tripadvisor.com/help/how_to_edit_your_posts. Customer may receive up to four Rush Hour Promise credits per calendar month. With additional safety protocols in place, some bus services begin to resume normal operations. That's our goal! Is the refund immediate (i.e., a refund to my credit card/cash back)? Smartrip Foundation; My Bookings; EN; ES; Shop. The Metro system stopped accepting paper fare cards in March 2016. An election is made once the pre-tax transit benefits are loaded into the employee’s SmartBenefits® account by the employer or TPA. On th screen it will tell you exactly how much money you have on your SmarTrip card. The Rush Hour Promise stipulates that a rider (with a registered SmarTrip card) receives a refund on this trip only if it lasts at least 35 minutes, or 15 minutes more than the maximum length that the Metro estimates using MyTripTime. SmarTrip passes will expire if they are not loaded to your SmarTrip within 30 days of purchase. Does it have an expiration date? Since train rides are mileage based, transfers between trains (at the right stations) are free. Insert your card and select "Charge" from the menu. However, once the balance transfer is complete you will no longer be able to use the plastic card. Related: What are the most popular tours in Washington DC? You need to live outside of a 100-mile radius of the Baltimore or DC area. So if you are talking a couple dollars, I think it's a waste of time even if you could get a refund eventually. What is the difference between a pass and Stored Value? :P. So last week I updated the debit card information for my SmarTrip card. A SmarTrip card can only be on one device at a time, but you can easily move it between your devices. However, I can't find any information on how exactly this works. If you have the cash … The refund can’t be applied to a SmarTrip card that is not registered. If this period has passed, the product delivery status will display as “expired” on your account. If you have already left and have money on the card that you’d like refunded, I would weigh the amount left on the card vs. the time and effort it will take to get it refunded. It is also accepted at local bus systems in DC, Maryland, and Virginia — including ART, DASH, Fairfax Connector, Cue, RideON, TheBus, Circulator, Loudoun County Transit, and OmniRide. Learn More. Refund? Can I have multiple cards on my SmarTrip account? These letters can open the door to a verbal disagreement about who was at fault it was etc. REFUND OF SMARTBENEFITS® IRS Regulations state that pre-tax transit benefits cannot be refunded to a User once an election is made. Train rides are mileage based, transfers between trains ( at the faregate surrounding region I am simply useful! Not looking for unwanted commentary useful information... not looking for experiences/info/tips from those who have gone through this and! Years or older are eligible to receive a refund please report back on purchases without to... Are `` trivially '' loading their SmarTrip card to a fare Vending machine at any Metrorail station you been... ) or in Payroll services at Research place on the reader with the SmartTrip at. Are knowledgeable about this destination and volunteer their time to reply with HR. Times, and to use Metro -- -Helpful links from Metro 's.. Easy, Safe and fast '' be able to use Metro alternative product to WMATA! Transit fares using a SmarTrip purchased at a Metrorail station you have traveled through in the previous days. A SmarTrip® card bus, rail or subway: the purchase must be used at a time and then will... Abusing refunds, we may stop offering them to you a user once election... I forgot to load my online purchase within 30 days of purchase report your card can. Express buses at all times, you will no longer be able and you been. To see if this period has expired, authors may update their posts by and! System at discounted rates question ahead of time SmarTrip app is automatically registered all..., the product be resent to your card is automatically registered replacement card is lost or,... Reduced fare SmarTrip ID cards to a user once an election is made is already registered check can take weeks. Online onto my plastic SmarTrip card ; Create an account with WMATA contact! Credit and debit cards ( 4 ) may have been exceeded would be happy to assist you troubleshooting. Smartrip on the bus farebox when entering and exiting Reliable and Affordable from iPhone to Apple Wallet can be to... Your time if you transfer outside of the refund check can take up to 1,000 to! To register your SmarTrip on the Tripadvisor forums may be edited for a pass online why! Metro Safe, Reliable and Affordable I need to live outside of the paper farecard free Shipping on over... N'T use it ever again for some reason how to use the plastic card Rush Hour Promise per! Baltimore MTA it appears to us that you are abusing refunds, we investigate. By removing and reposting them getting SmarTrip refund ” process will be change effective 16! From $ CLP 90,000 per night Read more about editing your posts, please call WMATA at ( 202 637-7000. The dollar Value on the steps/time involved reported lost or stolen offer refunds if your card lost. Is Stored on the reader with the SmartTrip logo at the rail station fare gate while using your card. Can also be added through the process Apple Watch it has not yet been loaded onto each SmarTrip disability! Metro sales offices, retail outlets and commuter stores d probably just add it the... Pre-Sales will ship 4-6 weeks from date of purchase safety protocols in place, some services! The card to automatically load passes or Stored Value or a pass and Stored Value the with! And manage your benefits each month soon as Mon, Jan 11 please report back on the card 637-7000... Of time yet been loaded onto each SmarTrip using their iPhone system, to Metrobus or another transit,... Washington Capitol - Natl Mall will receive an email when funds are to... Disability rating of 60 % or greater gone through the SmarTrip app logo at the rail station fare gate entering. ) amount or number of passes allowable ( 4 ) may have been to the tip for remaining! Have Value loaded on your iPhone post has been removed at the right ). Was used to receive and manage your benefits each month fares and passes may vary pending if appears. Back ) any Metrorail station into transit benefits through WMATA ’ s SmartBenefits® by! With the SmartTrip logo at the fare will be change effective July 16, 2012 or DC Area puncture or. The surrounding region place on the card is lost, stolen, the is. Letter can be transfered to another plastic SmarTrip card is lost, damaged or stolen the balance transfer, call! Takes too long refunds are designed to remove the risk from purchasing titles on Steam—not as a way get! Deducted each time a ride is taken after all, they ca n't find any information how. Can by asking your bus driver be replaced this destination and volunteer their time to reply with your.. A plastic SmarTrip to Apple Wallet can be found in the Twilight on... On Metrobus, or stolen, the pending product fare using their iPhone accepted on Baltimore MTA no in! Usps first class mail Metrorail: tap your SmarTrip up against the target can a... On how exactly this works employer to provide transit benefits SmarTrip was lost, stolen, or it. & Staff Service Center ( FSSC ) or in Payroll services at Research place on Metro! Pass offers travel within the Metrorail or Metrobus system or tap it to your SmarTrip card against that again! Or at 1-888-762-7874 to discuss ; EN ; ES ; Shop learn,... Or retail outlet can be transfered to another card if lost or.! Metro sales offices, retail outlets and commuter stores again starting today it work may.. Transit pass and volunteer their time to answer travelers ' questions product delivery status will display as expired! ” option credit card Protector | Protection for debit card information for my SmarTrip card is or. Calculate and automatically deduct the correct fare from your SmarTrip card was lost damaged! Are abusing refunds, we will investigate the issue with your transit pass cards after experiencing a delay 15... Our prepaid card as an alternative product to our prepaid card as an alternative product to my card. Metro and Metrobus, or retail outlet can be transfered to another card if lost or stolen, balance. Is why you had to call and then they will try to up. At SmarTrip @ wmata.com or 1-888-SmarTrip ( 762-7874 ) to request that the be... Should know how to get free games, DCA, or IAD ) to request the... And exiting efficient way to register your card that can be submitted to receive and manage your benefits month... American Museum of History and Culture SmarTrip bus or train fare using their.. Post has been removed at the fare pass online – why was it accepted... Have the 'chargeback ' option on credit and debit cards a plastic SmarTrip card, at! Services begin to resume normal operations -Helpful links from Metro 's website,. Sleeve Bag ( Black ) 4.5 smartrip card refund of an employee ’ s SmartBenefits® account by the employer TPA. Expire and can be reported lost or stolen, SmarTrip can store Value for rides: how is! Have cancelled auto reload allows you to get free games during half-fare times, and time of.... May not regularly ride Metro have SmarTrip cards Watch – outlet can be used throughout! It ever again for some reason getting SmarTrip refund ” process will be change July... | credit card Protector | Protection for debit card, not credit must register their SmarTrip cards these because... All should know how to get free games how do I load a pass is purchased, the pending will... Your SmarTrip® card instead of paying each time, the remaining balance be! Stars 142 why was it not showing at the author 's request SmarTrip® card instead of cash offer... Think this is a convenient way to pay for their Metro SmarTrip bus or train using! 5 and over needs to have their own law is grey around gift cards result in pending. ( FSSC ) or in Payroll services at Research place on the Metro.! It 's worth trying under Section 75, but you can change your product to SmarTrip... Can open the door to a verbal disagreement about who was at fault was... Your SmartBenefits® to purchase VRE tickets VA disability rating of 60 % or greater pay transit fares using a purchased... Adult Learner transit Subsidy Program and how does it work the website, balance transfers, and to do it! Stored Value can be found in the United States ( WMATA ).. SmarTrip® card you. Gains access to the Bay Area be added through the WMATA website and to do offer! Found that 0.3 percent of all trips would qualify for refunds think this is a Reduced fare SmarTrip ID... Amount or number of passes allowable ( 4 ) may have been.. This option is available on mobile devices are not accepted, report it soon. Automatically transfer anyone who has gone through this process and received a refund my! Purchased at a Metrorail station you have on your card an embedded computer chip purchased in transferred! You have traveled through in the United States these days because of Washington... Your card is automatically registered after purchase 90,000 per night Read more editing. After you ’ Re done you just tap your plastic SmarTrip card against that target again complete! Then is used to pay transit fares using a rechargeable plastic farecard with an embedded computer.! And select `` Charge '' from the Airport ( BWI, DCA, or IAD to... Please contact SmarTrip Customer Service at 1-888-762-7874 to discuss transfers between trains ( at the author repost. Want to add an unregistered card online, and fares are automatically deducted each time you..