OUR PHILOSOPHY   |   OCMO   |   MYUHA.ORG. University HealthCare Alliance (UHA) is the medical foundation of Stanford Health Care and Stanford Medicine. b. Transfer your medical records to CHA. If you are a user from New Jersey, the foregoing section titled “Limitation of Liability” is intended to be only as broad as is permitted under the laws of the State of New Jersey. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information for your account. If you opt-out of these arbitration provisions, Ciitizen also will not be bound by them. Medical Records At Franciscan Health - in our hospitals, physician practices and healthcare facilities - patients can be assured their medical records are protected and secured. All such terms are hereby incorporated by reference into these Terms. Requests will still be accepted via fax or mail. Special Notice for International Use; Export Controls. Just follow these easy steps: 1. You are required to register to use our Services and you are responsible for protecting your user credentials. This form is available here. i. You hereby assign to Ciitizen any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, and any and all other intellectual property right) that you may have in and to any and all Work Product, and waive any moral rights you might have. Accordingly, some of the limitations set forth above may not apply to you or be enforceable with respect to you. Minors under the age of majority in their jurisdiction are only permitted to use our Services if the minor’s parent or guardian accepts these Terms on the minor’s behalf prior to use of the Services. We know how exhausting medical record requests can be, from demands on staff time to delays in claims processing. Accessible from any computer, tablet or smart phone, the University Hospitals Personal Health Record (PHR) allows you to receive results, email a doctor, refill a prescription, request or change appointments and so much more - all from the comfort of home or on-the-go, available 24/7. If we make changes that are material, we may also attempt to notify you, such as by e-mail notification and/or by placing a prominent notice on the first page of the Ciitizen website. We reserve the right to charge a fee for certain portions of the Service in the future. 650-498-3333. You will be required to register with Ciitizen in order to access and use certain features of the Service. If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to Ciitizen: Repeat Infringer Policy. University Healthcare Alliance 50 E Hamilton Ave #200 Campbell, CA. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. If any portion of this section is held to be invalid under the laws of the State of New Jersey, the invalidity of such portion shall not affect the validity of the remaining portions of the applicable section. Ciitizen is always interested in resolving disputes amicably and efficiently, and most user concerns can be resolved quickly and to the user’s satisfaction by emailing support at help@ciitizen.com. Use our Authorization to Communicate and Obtain PHI form. You acknowledge that Ciitizen does not pre-screen Content, but that Ciitizen and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service. This lets CHA communicate with or obtain medical records from other providers and healthcare organizations. If you believe any Health Information coming from the records of your health care providers or health plans is inaccurate, it is your responsibility to address this issue with the relevant health care provider(s) or health plan(s). The care you need from the common to the complex. Ciitizen is not liable for any acts or omissions by you in connection with your account. No Commercial Use. Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. Summary: Ciitizen may from time to time include or link to services provided by third parties. Service Disclaimer. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Prohibition of Class and Representative Actions and Non-Individualized Relief. You agree that, by entering into this Terms of Service, you and Ciitizen are each waiving the right to a trial by jury or to participate in a class action. If you have a MyUofMHealth Patient Portal account, you can submit requests for copies of medical records from the portal by using the Medical Record Request form listed under the My Record section.. Uhc medical records We are also experiencing the same thing with them. Sends records in format request and to requested designee, 9. By entering into these Terms and using the Services, you agree to indemnify and hold Ciitizen and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any and all losses, damages, liability and expenses (including reasonable attorneys’ fees), rights, claims, costs, actions of any kind and injury arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation; (b) your violation of any rights of any third party; (c) any unauthorized use of the Services; (d) your User Content, or (e) your negligence or willful misconduct. Any arbitration under the Terms will take place on an individual basis – class arbitrations and class actions are not permitted. Further, you agree that Ciitizen will not be liable to you or any third party for any termination of your access to the Service. If you are dissatisfied with any portion of the Service or with these Terms, your sole and exclusive remedy is to discontinue use of the Service. DISCLAIMER: University HealthCare Alliance (“UHA”) is a medical foundation affiliated with Stanford Health Care and Stanford Medicine. We and our licensors reserve all rights in connection with the Services and the Service Content, including, without limitation, the exclusive right to create derivative works. Release of medical information charges Summary: Welcome to the Terms of Service for Ciitizen. UHA contracts with a number of physician groups to provide the medical care in If you are under the 13 years of age, you may not use the Service, other than by having your parent or guardian register and use the Service on your behalf. Nothing in these Terms or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Ciitizen Trademarks without our prior written permission in each instance. University Health System is committed to completing your medical records request in a timely manner. If you are a user from New Jersey, the foregoing section titled “Disclaimer of Warranties” is intended to be only as broad as is permitted under the laws of the State of New Jersey. Forms may be received via fax, by mail or in person. By centralizing medical information, providing new opportunities for data management, and driving better communication, Epic helps physicians save time, practice more efficiently, and serve patients more effectively. You have the right to review and/or request a copy of your medical records. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to your use of Ciitizen’s services and/or products, including the Services, will be resolved by arbitration. Ciitizen reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. If you decide to further your education, courses can be applied to our Modifications to Service. To be effective, the notification must be in writing and contain the following information: Counter-Notice. About University HealthCare Alliance. In the event of account deletion for any reason, Ciitizen may, but is not obligated to, delete any of your Content. Listing of a service or code in this document does not imply that it is a covered or non-covered health service or code. These medical record requirements are provided for reference purposes only and may not include all services or codes. Your access to and use of the Services are at your own risk. Please read the rules before leaving a review and joining the discussion. If you are under 18 years of age, you are not authorized to use the Service, with or without registering, unless your parent or guardian has provided their express prior consent. Please read the Terms carefully, as they include an agreement to waive the right to bring class action suits against us and to handle any claims you might have against us via arbitration. and do not exercise control over the professional services provided by the physician groups. The Service is for your personal use only. The remainder of these Terms will continue to apply. User Consent.As part of the Service, you may choose to have Ciitizen collect Health Information on your behalf maintained by (1) health care providers or health plans with whom you have, or previously had, a patient or subscriber relationship, or (2) from third-party sites. Your rights will be determined by a neutral arbitrator, not a judge or jury. 1. The portal provides limited information such as lab results, radiology, vital signs and bill payment access etc. You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court and your claim remains on an individual, non-representative and non-class basis. We’re working with more hospitals and clinics to support health records. Prepared for COVID-19. If we do this, we will update the “Last Updated” date at the top of these Terms. Despite our reasonable efforts, Ciitizen also may not be able to obtain some or all of your Health Information and we do not guarantee or assume any responsibility or liability for the completeness, timeliness, accuracy, deletion or non-delivery of any Health Information. This document provides the legal terms of service for use of our website, as well as any of the Services that we offer. UHA contracts with a number of physician groups to provide the medical care in the UHA clinics. Please contact your … If you have questions about your bill, need an estimate for medical services, want to check if your insurance is applicable, or require financial assistance then this is … University HealthCare Alliance ("UHA") operates the Alliance Medical Group practice. A growing list of healthcare institutions support health records on iPhone and iPod touch, enabling you to view important data such as immunizations, lab results, medications, and vitals directly in the Health app. Ciitizen can take appropriate action – including legal action – where you are in violation of these Terms. User Content Transmitted Through the Service; Your Ownership of User Content and Your Health Information. By using or accessing the Services, you are agreeing to these Terms. Future Changes to Arbitration Agreement. Provide patients their records for free. DISCLAIMER: University HealthCare Alliance (“UHA”) is a medical foundation affiliated with Stanford UHA was born out of the aspiration for Stanford Medicine and local, leading providers to partner together to bring high-quality care to patients within surrounding communities. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any Third Party Materials, websites, products, services or resources. Without limiting the foregoing, to the maximum extent permitted under applicable law, Ciitizen, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Ciitizen Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Feedback. You acknowledge that Ciitizen reserves the right, in our sole discretion, to terminate accounts that are inactive for an extended period of time; provided that Ciitizen has provided you with at least fifteen (15) days’ prior notice to the e-mail associated with your account. You are solely responsible for maintaining the confidentiality and security of your Ciitizen username, password and other account information, and are fully responsible for any and all activities that occur under your account. Notwithstanding the foregoing, we will keep your identity and any PHI or sensitive information provided by you in connection with any Feedback strictly confidential. UHA is a medical foundation affiliated with Stanford Health Care and Stanford Medicine. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf. Get My Records. We are preparing for the changing world of health care and committed to delivering value for patients. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION. We shoulder the administrative headaches and logistical side of running a practice (including insurance, human resources, payroll, appointment scheduling) so physicians can focus on putting patients first. We put the medical resources of Stanford Health Care and the Stanford School of Medicine behind you to help your practice to function at a higher level and provide your patients with the most advanced care possible. Your medical records help you and your physician keep careful track of your health and well-being. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Ciitizen shall not be responsible for the failure to delete or deletion of your Content. Provide patients their records for free. Login Sign Up Now. Forgot Your Password. University Medical Partners provides the business structure for individual physicians and medical groups to work with University HealthCare Alliance so that physicians may retain their involvement and commitment to their specific practice. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. The updated Terms will be effective as of the time of posting, or such later date as may be specified in the updated Terms. For more information, please see the Dispute Resolution By Binding Arbitration section below. Summary: You agree that you are solely responsible for interactions with other Ciitizen users, and Ciitizen is not obligated to get involved in disputes between its users. ELECTRONIC MEDICAL RECORDS We provide UHA medical groups with Epic, an electronic medical record (EMR) system used by Stanford Health Care, to give providers a more integrated and data-driven approach to medicine. Dispute Resolution by Binding Arbitration. If any portion of this section is held to be invalid under the laws of the State of New Jersey, the invalidity of such portion shall not affect the validity of the remaining portions of the applicable section. University Medical Partners consists of physician practices in the East Bay and Tri-Valley Region. Summary: Ciitizen may suspend or terminate any licenses granted by us and/or your account if you have violated these Terms (including violations of the law and fraudulent or abusive activity). Provides limited information available ) ORDownload the Authorization to Communicate and Obtain PHI form provider earns five if... This into practice our mission is to improve and sustain the Health of our website, as as... Of liability for incidental or consequential damages requests for medical records released you! Applied to our users to do the same in the future how exhausting medical record ( EMR assist. 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